At Pointsharp, I joined as Lead Product Designer during a strategic post-merger phase where four companies had combined into one, resulting in a fragmented ecosystem of 17 security-focused products across web, iOS, Android, and desktop. The result: inconsistent interfaces, redundant patterns, and heavy design debt. Platforms Web, Desktop, Mobile The Challenge A diverse suite of legacy products lacked: A cohesive visual language Consistent interaction patterns Shared components or scalable UX foundations Design debt was blocking usability, trust, and future growth. This project aimed to unify these products under one coherent design system that would support consistency, scalability, and developer collaboration. Mission Drive “One Pointsharp” by establishing a centralized design system that could adapt across platforms while improving usability and reducing implementation complexity. Process 1. Discovery & UX Audit Heuristic analysis Stakeholder interviews Support ticket trends Product usage mapping Outputs Product Complexity Matrix UI Heuristics Report Usage & Dependency Map This phase grounded the system’s priorities in real user and business impact. 2. Prioritization & Roadmapping We aligned on starting with the most complex product as the system’s blueprint. 3. Agile Collaboration Worked in cross-functional two-week sprints with developers and product owners. Introduced: Design spikes to test assumptions Regular design reviews Shared Figma → Storybook → Git workflows This ensured early feedback loops and faster implementation. 4. Design System Creation Built a scalable, platform-agnostic design system with: Tokens for color, typography, and spacing Adaptive UI components Interaction and accessibility guidelines A contribution model for team members This became the foundation for aligning interfaces across all products. Outcomes Unified visual language and interaction model across 17 products A scalable, developer-friendly design system Faster onboarding and implementation Streamlined cross-product UI work Reduced design inconsistencies and overhead  This system transformed a fragmented suite into a cohesive platform with predictable, consistent user experiences. What I Learned Building a design system is as much about culture and process as components Prioritization frameworks help navigate complex legacy constraints Tight collaboration with engineers accelerates adoption of shared UI solutions